shipping policy

Thank you for shopping with [Store Name]. This policy explains how we process and deliver your orders.

1. Order Processing

Shipping Policy

Last updated: [Date]

Thank you for shopping with Qlvra.com. This policy explains how we process and deliver your orders.

1. Order Processing

• Orders are processed within 1 to 2 business days after payment is confirmed.
• Orders placed on weekends or public holidays are processed on the next business day.
• You will receive a confirmation email when your order is placed, and a second email with tracking details once it ships.

2. Delivery Times

• Delivery times are estimates and start from the date your order ships, not the date you place it.
• Delays can happen because of customs clearance, weather, holidays, carrier issues, or other events outside our control.
• Qlvra.com products ship directly from our suppliers and partner warehouses, so items from the same order may arrive in separate packages at different times.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the items in your order.
• [Optional: Free shipping is available on local orders over [amount].]

4. Order Tracking

• A tracking number will be emailed to you once your order ships.
• Tracking information may take 24 to 48 hours to update after the carrier receives your package.
• If you have not received tracking details within [X] business days, contact us at [email].

5. Customs, Duties, and Taxes (International Orders)

• International orders may be subject to customs duties, import taxes, or fees charged by your country.
• These charges are not included in your order total and are the customer's responsibility.
• Qlvra.com has no control over these charges and cannot predict their amount. Please check with your local customs office for details.

6. Shipping Address Accuracy

• Please double-check your shipping address at checkout.
• Qlvra.com is not responsible for orders delivered to an incorrect address entered by the customer.
• If you need to change your address, contact us as soon as possible. We can only update it if the order has not yet shipped.

7. Delayed, Lost, or Damaged Orders

• Delayed: If your order has not arrived after [20] business days (international) or [10] business days (local), contact us and we will investigate with the carrier.
• Lost: If the carrier confirms your package is lost, we will send a replacement or issue a full refund.
• Damaged or incorrect items: Contact us within [7] days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund.

8. Undeliverable Packages

If a package is returned to us because of an incorrect address or because it was not collected, the customer is responsible for the cost of re-shipping.

9. Contact Us

The remaining brackets are the date, support email, support hours, and the optional free-shipping threshold and delay windows. If you send me those, I'll fill them in too, and I can also write a matching refund and returns policy for Qlvra.com.

I filled in your hours and email. Your email was missing the "@", so I used terryeric19@gmail.com. Please tell me if that's wrong.

Here are the updated sections. The rest of the policy stays the same.

4. Order Tracking

• A tracking number will be emailed to you once your order ships.
• Tracking information may take 24 to 48 hours to update after the carrier receives your package.
• If you have not received tracking details within [X] business days, contact us at terryeric19@gmail.com.

9. Contact Us

Questions about your order? Reach Qlvra.com at:

• Email: terryeric19@gmail.com
• Hours: 9am to 7pm
• Response time: within [24 to 48] 
• The free-shipping threshold in section 3 (optional)
• The delay windows (20 and 10 days) and the 7-day damage-report window in section 
• The response time in section